Contact Us

Need help or have a question about your order? At Shapd US, we're committed to making your shopping experience as smooth and straightforward as possible.

Whether you need help choosing the right product or size, have a question about an existing order, want an update on your delivery, or need assistance with a return or exchange, our customer service team is here to help.

You can reach us using the contact details below. We aim to respond to every inquiry quickly, clearly, and personally.

Company Details

Company Name: Shapd US

Website: wearshapd.com

Phone: +31 6 15441964

Email: julia@wearshapd.com

Customer Service Hours

Monday – Friday: 8:00 AM – 5:00 PM Eastern Time

Saturday – Sunday: 9:00 AM – 4:00 PM Eastern Time

We typically respond to customer inquiries within 12 hours.

We're Here to Help

For the fastest assistance with an existing order, please include your order number when contacting us.

Our team can assist you with:

• Product and sizing questions
• Order status and tracking
• Shipping and delivery questions
• Returns and refunds
• Exchanges
• Damaged, defective, or incorrect items
• General questions about Shapd US

Your time matters to us, and we're committed to providing helpful and attentive customer service throughout your experience with Shapd US.