Refund policy

Return & Refund Policy

Shop With Confidence

At Shapd US, we want you to feel confident about every purchase. Our shapewear is selected with comfort, fit, support, and everyday wear in mind. We understand that finding the right fit online isn't always easy, so we've created a straightforward return and refund process.

If your order isn't quite right, you may request a return in accordance with the conditions below.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, your return request must be submitted within this 30-day period.

Return Eligibility

To qualify for a return, items must be:

Unworn and unused, other than reasonably necessary to check the fit.
In their original condition.
Free from stains, odors, damage, or other signs of wear.
Returned with all original tags and packaging, where applicable.

For hygiene reasons, certain items may not be eligible for return once their protective or hygiene seal has been removed, where permitted by applicable law.

We do not charge restocking or handling fees for eligible returns.

How to Start a Return

To request a return, contact our customer service team at julia@wearshapd.com.

Please include your order number and the item or items you would like to return. Our team will review your request and provide you with the appropriate return instructions.

Please do not send a return to an address without first contacting our customer service team.

Return Shipping

Unless otherwise required by applicable law or the item you received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service when returning your order. Please keep your tracking information until your return has been received and your refund has been completed.

Shapd US cannot be held responsible for return packages that are lost in transit before reaching the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at julia@wearshapd.com as soon as possible.

Please include your order number and, where possible, photographs showing the issue. Our team will review the situation and work with you to provide an appropriate solution.

Exchanges

Would you prefer a different size or item instead of a refund? Contact us at julia@wearshapd.com and let us know what you'd like to exchange.

Exchanges are subject to product availability at the time your request is processed. If the requested replacement is unavailable, we may offer an alternative or process a refund instead.

Refunds

Once your return has been received, we will inspect the returned item to confirm that it meets the conditions of this Return & Refund Policy.

If your return is approved, your refund will be processed within 7 business days using your original payment method.

After we issue the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. These processing times are outside our control.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared, please allow additional time for your bank or payment provider to complete the transaction.

If a reasonable processing period has passed and you still haven't received your refund, contact us at julia@wearshapd.com and we'll be happy to assist you.