Shipping policy

Shipping Policy

At Shapd US, we want your shopping experience to be simple from the moment you place your order until it arrives at your door. We've designed our shipping process to be straightforward, reliable, and transparent, so you always know what to expect.

Where We Ship

We ship to customers across the United States and to selected international destinations.

Availability may vary depending on your location. If shipping is available to your address, the applicable delivery options will be displayed during checkout.

Free Shipping

We offer free standard shipping on every order.

There are no additional standard shipping charges added at checkout. Any applicable taxes, duties, or other charges will be displayed or handled in accordance with the destination country's requirements where applicable.

Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days.

Business days are Monday through Friday, excluding public holidays.

Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

After your order has been processed, estimated transit time is typically:

3–7 business days

Including processing time, most orders are expected to arrive within approximately:

4–9 business days from the date the order is placed.

Please note that these delivery times are estimates rather than guaranteed delivery dates.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders received before the cut-off time may begin processing the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays will generally begin processing on the next business day.

Please note that same-day processing does not necessarily mean that your order will be shipped or delivered on the same day.

Tracking Your Order

Once your order has shipped, we'll send a confirmation email containing your tracking information.

You can use this information to follow your package as it makes its way to you. Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Delivery Delays

We work hard to ensure orders arrive within the estimated delivery window. However, circumstances outside our control can occasionally cause delays.

These may include:

High-volume shopping periods.
Severe weather conditions.
Carrier or logistics disruptions.
Customs inspections or clearance delays.
Public holidays.
Incorrect or incomplete delivery information.
Other unforeseen circumstances affecting transportation.

If we become aware of a significant issue affecting your shipment, we'll do our best to keep you informed.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer unless explicitly stated otherwise during checkout.

Customs procedures can also affect estimated delivery times. Shapd US does not control customs processing times or charges imposed by local authorities.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you notice an error after placing your order, contact us at julia@wearshapd.com as soon as possible.

We'll do our best to update your information before the order is processed, but we cannot guarantee that changes can be made once an order has entered fulfillment or has already been shipped.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate the package, please first check around the delivery location and with anyone who may have accepted the package on your behalf.

If you're still unable to locate your order, contact us at julia@wearshapd.com and our customer service team will assist you with the next steps.